The principle

Almost everything you pay us is passed on to an airline, hotel, consulate or operator. What comes back therefore depends mostly on their rules, which we set out in your quotation before you pay. Our own service fee covers work already done and is not refundable.

What is refundable

Component	Refundable?
Our service fee	No, once work has begun
Air tickets	Depends on the fare booked
Hotels and packages	Per the schedule below
Consular and visa fees	Never — retained by governments
Payment gateway charges	No — retained by the gateway

Flights

Flexible fares are largely refundable subject to an airline fee. Promotional fares are often non-refundable except for statutory taxes. We tell you which applies before you pay.

If the airline cancels or materially reschedules, you are generally entitled to a refund or free rebooking. We pursue that for you at no extra charge and do not retain our fee.

Packages

Notice before departure	Charge
More than 60 days	Deposit retained
60–45 days	40%
44–30 days	60%
29–15 days	80%
Under 15 days or no-show	100%

Ticketed airfare is governed separately by the fare rules above.

Cabs and visas

Cabs: full refund more than 12 hours before pickup; 50% between 4 and 12 hours; no refund under 4 hours or for a no-show. Flight delays on tracked airport transfers are never charged.

Visas: our fee is not refundable once documentation work has begun, and a refusal is not grounds for a refund — the work was performed. We do not charge our full fee again to re-apply on the same case.

If we cancel

Where we cancel for a reason that is our fault, you get a full refund including our fee, plus any reasonable direct cost our error caused. Where a supplier cancels or force majeure intervenes, we refund whatever the suppliers release and pursue the rest for you.

How to request one, and how long it takes

Email dr.suman2026@rediffmail.com with your booking reference. We acknowledge within 24 business hours and file with the supplier the same or next business day.

Source	Typical time
Amounts held by us	Within 7 business days
Domestic airlines	15–30 business days
International airlines	30–60 business days
Hotels and operators	15–45 business days

Refunds go back to the original payment method and to whoever paid. We cannot redirect them elsewhere. We do not control airline timelines — what we control is filing promptly and telling you where things stand.

Before cancelling, ask us to price an amendment. Changing a date is often cheaper than cancelling and rebooking.

Contact

Sky Globe Travels, 02, Shyam House, Khursodi Main Road, Balaghat, Madhya Pradesh 481001.
Email dr.suman2026@rediffmail.com · Phone +91 92641 58782

Refund & Cancellation Policy