Who you are contracting with

Sky Globe Travels, a proprietorship of Sumit Kumar, 02, Shyam House, Khursodi Main Road, Balaghat, Madhya Pradesh 481001, registered under Udyam UDYAM-MP-06-0047415. By enquiring, booking or paying, you accept these terms.

Our role

We act as an agent. The flights, hotels, transport and insurance you buy are provided by independent suppliers, not by us. This means:

Their booking terms and conditions of carriage apply to you. We make these available before you pay.
We are responsible for our own mistakes — a wrong date, a misspelled name, a document we failed to check. We fix them at our cost, or compensate you for the loss caused.
We are not liable for supplier failures — cancellations, delays, denied boarding, overbooking or service quality. We will help you pursue them at no extra charge, but we cannot accept liability for them.

We also have no control over visa decisions, immigration and border decisions, weather, strikes, or events beyond our reasonable control.

Quotations and your responsibilities

Quotations are free and list inclusions and exclusions separately, with our service fee as its own line. Prices are subject to availability and airfares are not guaranteed until ticketed. A booking is confirmed only when we send written confirmation and receive payment.

You must give names exactly as they appear in the passport, tell us accurately about nationality and passport validity, check confirmations within 24 hours, and make sure your documents are valid for the whole journey including transit. We check what we reasonably can, but no refund is available if travel is denied because valid documents were not held.

Fees and payment

Our service fee is disclosed before you commit and covers work already done — it is not refundable once that work is performed.

We are not registered under GST, so we do not charge GST and cannot issue a GST invoice or pass on input credit. Taxes charged by airlines, hotels and governments are collected by them and shown separately.

We accept bank transfer, UPI and card through a secure gateway. We will never ask for card numbers, CVV, OTPs or banking passwords by message or phone, and never ask you to pay into a personal account. If you get such a request, call +91 92641 58782 to check.

Visas

We cannot guarantee any visa outcome — that decision belongs solely to the destination country. Our fee covers preparation and filing regardless of result. Consular fees are set by governments and are never refundable.

Changes, cancellations and liability

See our Refund & Cancellation Policy, which forms part of these terms.

Our total liability for any booking is limited to the service fees you paid us for it. We are not liable for indirect loss such as loss of enjoyment or missed business. Nothing here limits liability for death or personal injury caused by our negligence, for fraud, or your rights under the Consumer Protection Act, 2019.

Complaints and governing law

Raise complaints with us first; if unresolved, email Sumit Kumar at dr.suman2026@rediffmail.com. We acknowledge within 48 business hours and resolve within 30 days. Complaints about a supplier should reach us within 28 days of your return.

These terms are governed by Indian law, with the courts at Balaghat, Madhya Pradesh having jurisdiction — without preventing you approaching a Consumer Commission.

Contact

Sky Globe Travels, 02, Shyam House, Khursodi Main Road, Balaghat, Madhya Pradesh 481001.
Email dr.suman2026@rediffmail.com · Phone +91 92641 58782

Terms of Service